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Wednesday, May 8, 2024

Is the Value Value It?


Contemplating a cloud-based enterprise telephone system? 8×8 gives a feature-rich resolution for managing communication and group collaboration.

8×8 goes past conventional desk telephones, offering voice, video, and messaging accessible from desktops, mobiles, and even on-premises handsets. This flexibility works for distant or hybrid groups.

However is 8×8 the suitable match on your progress trajectory? This text dives into 8×8’s options and pricing plans that can assist you select the suitable telephone system on your use case. We’ll additionally discover potential options to make sure you discover the communication and collaboration resolution that finest scales together with your wants.

8×8 Pricing and Plans

8×8 gives quite a lot of Unified Communications (referred to as XCaaS) and Contact Middle as a Service (CCaaS) options. It gives tiered plans with various options catering to totally different enterprise sizes and wishes.

To get a selected quote tailor-made to your necessities, contacting their gross sales group is really helpful as plan particulars and pricing may not be available on-line.

8x8 plans8x8 plans
8×8’s value plans listing some options however not the prices.

8×8 pricing issues

Let’s take a look at some pricing issues earlier than we get a breakdown

Right here’s a better take a look at 8×8’s plans, highlighting key options and goal audiences:

UC plans (X Collection For Seamless Collaboration)

Splendid for hybrid and distant groups, 8×8’s UC plans present a central hub for streamlined communication and collaboration.

X2 Plan: Core UC Options

Finest for: Small and rising companies

X4 Plan: Superior Collaboration

Contact Middle Options (For Buyer Help Groups)

8×8 gives a spread of contact middle plans catering to mid-sized and enterprise companies. These plans transcend fundamental name dealing with, specializing in bettering buyer expertise and agent productiveness.

X6 Plan: Voice-Centric Contact Middle

Finest for: Mid-sized companies constructing a buyer help basis

X7 Plan: Omnichannel Engagement

Finest for: Companies needing multi-channel buyer engagement (voice, chat, social media)

X8 Plan: Enterprise-Grade Contact Middle

Finest for: Giant organizations with complicated contact middle wants

Selecting the Proper 8×8 Plan for Your Enterprise

Discovering the best 8×8 plan for your online business goes past selecting a value level. Listed below are some potential roadblocks to navigate:

How to decide on a plan:

Contact center featuresContact center features

8×8 Pricing & Options In contrast To Rivals

Nextiva is a well-liked different to eight×8. Whereas each 8×8 and Nextiva supply sturdy enterprise communication and make contact with middle options, Nextiva’s clear pricing, CRM integration, self-service choices, and superior options make it a compelling alternative for companies searching for a extra streamlined and cost-effective resolution.

Why select Nextiva over 8×8

1. Clear and versatile pricing

Not like 8×8, Nextiva clearly shows the pricing for its varied plans on its web site, permitting you to simply consider the prices primarily based in your variety of customers.

Its pricing can also be extra scalable, with decrease per-user charges for bigger groups.

nextiva pricing plansnextiva pricing plans

2. Unified Communications with CRM integration

Whereas each platforms supply omnichannel help, Nextiva takes it a step additional by bridging the hole between your CRM and telephone system. Unified communications permit brokers to leverage buyer journey insights out of your CRM to personalize interactions and supply a extra seamless expertise.

3. Superior IVR and self-service choices

Nextiva’s superior IVR (Interactive Voice Response) system offers a number of self-service choices, together with cloud-based brokers, voice command name flows, clever name routing, and skills-based routing. This will result in quicker problem decision and improved buyer satisfaction in comparison with 8×8’s extra fundamental IVR capabilities.

4. Cell-ready and distant workforce help

With the NextivaONE app, your group members can keep linked and productive from wherever, on each iOS and Android units. That is significantly helpful for companies with distant or cell workforces, guaranteeing seamless communication and collaboration on the go.

5. Complete help and setup help

Nextiva gives 24/7 buyer help and wonderful service throughout all plans, together with devoted help from its help group that can assist you arrange your online business telephone system shortly and easily. This is usually a important benefit over 8×8, particularly for companies with restricted IT sources or these transitioning from a legacy system.

Be aware: 8×8 gives integrations and a few of these different superior options however in its greater tiers (X4 and above).

Right here’s an in depth characteristic comparability of the 2 options.

Performance or Function Nextiva 8×8 Comparability
Pricing Begins at $23.95 per person month-to-month
(1-4 customers; billed yearly)
Plans begin at varied costs Nextiva presents its pricing construction extra transparently with a wider vary of plans in comparison with 8×8.
Contact gross sales Not required Required Nextiva gives self-service setup, which may be useful for companies with restricted IT sources or these transitioning from a legacy system. 8×8 requires contacting gross sales, which might add to the implementation time.
Plans As much as seven plans As much as 5 plans Nextiva gives a wider vary of plans to select from, which may be useful for companies of all sizes.
Assembly members As much as 25 lively video + 250 audio members As much as 500 members Nextiva’s assembly capabilities are enough for many companies. 8×8 gives the next participant restrict, however this is probably not crucial for all companies.
First-party {hardware} Nextiva gives the choice to buy first-party {hardware}, whereas 8×8 requires appropriate units from different distributors.
Name high quality Wonderful (99.999% uptime per 12 months) Some customers report frequent dropped calls Name high quality can range relying on person expertise and community situations. Whereas Nextiva boasts glorious uptime, person opinions for 8×8 name high quality report disrutions and downtime points.
Seamless setup Advanced: geared towards enterprise customers Nextiva is simple to arrange, even for companies with restricted IT sources. 8×8 is slightly complicated to arrange and is geared towards enterprise customers.
Toll-free minutes As much as 12,500 minutes As much as 100 minutes Nextiva gives a considerably greater allotment of toll-free minutes in comparison with 8×8.
Outlook and Google Calendar integration Each Nextiva and eight×8 supply integration with Outlook and Google Calendar.
Comparable options Single sign-on
Name queuing
Superior IVR
Omnichannel help
Cell app
Single sign-on
Name queuing
Superior IVR
Omnichannel help
Cell app
Each Nextiva and eight×8 supply these superior options for managing your online business telephone system on the go.
Reside chat Nextiva gives dwell chat whereas 8×8 doesn’t.

Selecting the Proper Supplier

The best communications supplier will depend on your particular wants, finances, and group measurement. Contemplate components just like the variety of customers, worldwide calling necessities, video conferencing frequency, and desired degree of scalability.

Contemplate not simply the bottom value but additionally the options included in every plan. Nextiva’s plans appear clear and supply a spread of options primarily based in your wants. 8×8 would possibly require extra analysis to know the precise options at their value factors.

Go together with 8×8 if…

Your enterprise is giant with substantial world calling wants, you may have a beneficiant finances, and you’re on the lookout for a sophisticated enterprise communication platform to help your complicated workflows. 

With 8×8’s worldwide calling, omnichannel help, superior analytics, and AI-powered options, it’s a worthwhile funding for enterprises with loads of financial sources that need to enhance name middle effectivity at scale.

Go together with Nextiva if…

For those who’re a high-growth enterprise searching for affordability, ease of use, and options like sturdy CRM integration.

Additionally, if you wish to profit from your finances by investing in a enterprise telephone service with the core UC and contact middle capabilities, and also you’re on the lookout for one thing simple to arrange and use. 

Nextiva gives aggressive pricing plans, scalability, beneficiant toll-free minutes, strong CRM integrations, and 24/7 buyer help, making it an ideal alternative for small and medium-sized companies. 

Watch the video beneath to see how Two Palms 4 Paws animal rehab middle works smarter with Nextiva.

Closing Verdict: Is 8×8 Pricing Value It?

8×8 is a robust contender for companies requiring world calling functionalities. Its feature-rich plans can supply good worth relying in your utilization patterns.

Nevertheless, the shortage of available pricing data and doubtlessly greater beginning prices may be drawbacks, particularly for smaller companies.

Execs:

Cons:

Selecting a competitor like Nextiva helps you overcome a whole lot of 8×8 limitations.

We’ve received you coated.

150,000+ companies select Nextiva for its reliability, ease of use, and suppleness.

8×8 Pricing FAQs

What’s the beginning value for 8×8?

8×8’s pricing isn’t listed on their web site, you could attain out to their gross sales group to get a customized quote.

What are the extra prices related to 8×8 plans?

Past per-user month-to-month charges, 8×8 would possibly cost additional for:
Worldwide calls: Base plans usually exclude them.
Superior options: Contact middle options like routing and CRM integration require greater tiers or add-ons.
Extra customers: As your online business grows, you’ll want so as to add extra person licenses, which is able to improve your month-to-month invoice.
{Hardware}: Desk telephones and headsets are separate prices.
Setup/coaching: One-time charges for account activation or worker coaching would possibly apply.

The place can I learn 8×8 opinions?

You may try trusted assessment websites like GetVoIP, G2, and Trustpilot to learn actual person opinions.

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