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Thursday, July 11, 2024

Cisco Black Belt Academy Unveils Enhanced Help Tracks

At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.

This improve enriches each degree of this system with a profound understanding of the newest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the excellent know-how required to beat the challenges of at this time’s technological setting. Let’s dive into the small print of what Help Enablement at Black Belt appears to be like like:

Stage 1: Foundational Help Expertise

  • Self-Diagnosing Points: Be taught to determine and troubleshoot widespread issues independently, saving time and assets.
  • Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Middle (TAC).
  • Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers how one can arrange and handle Good Accounts, in addition to how one can use the Cisco Software program Licensing Portal (SLP) to handle licenses.
  • Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
  • The best way to Have interaction TAC: Grasp the method of successfully participating with TAC for extra advanced points.

Stage 2: Intermediate Help Strategies

  • Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
  • Primary Troubleshooting: Construct foundational troubleshooting expertise to handle widespread technical points.
  • Finest Practices: Be taught the perfect practices for sustaining and supporting Cisco merchandise.
  • Demo Labs: Have interaction with interactive demo labs to strengthen studying by means of sensible utility.
  • Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.

Stage 3: Superior Troubleshooting and Options

  • Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
  • Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and methods.
  • Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
  • Arms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise by means of Seize the Flag (CTF) missions that simulate real-world situations.

The refreshed Help Monitor content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the newest expertise tendencies and sensible insights, we make sure that our companions are well-equipped to ship distinctive assist and preserve clean operations for his or her clients.

Go to the Black Belt Academy at this time to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to deal with any problem that comes your manner.




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